Return Policy
RETURN & REFUND POLICY
RETURNS/EXCHANGES Items purchased through our website must be returned within 21 days after purchase for a refund or exchange.
RETURNS:
- Please start your return by filling out this form.
- Items must be in original condition with tags and seals attached, and unworn (undergarments must be worn while trying on).
- Upon receipt of return, the product must be in like-new condition, with no visible wear, tags attached, and not laundered, for a refund to be issued.
- Proof of purchase (order number) is required.
- Customers are responsible for return shipping to Echappe Dancewear at their expense.
Contact us at info@echappedancewear.com regarding returns or exchanges. Include a tracking number in your email.
EXCHANGES:
- For exchanges, we recommend placing a new order for the desired item before returning the original purchase to ensure stock availability.
- Once we receive your return, a refund will be processed for the cost of the returned item.
Please Note:
- Returns may take 7-10 days to process.
- Undergarments must be worn when trying on leotards.
- Soiled, worn, damaged, or laundered products will not be accepted or refunded.
- Products deemed unsellable will be shipped back to the customer at their expense.
- Returns of more than 10 items will incur a $15.00 restocking fee deducted from the refund.
- Change of mind refunds are at Echappe Dancewear's discretion.
- Refunds will be in the original purchase currency unless otherwise agreed upon.
- Cash refunds may incur a 10% restocking fee and will be made to the original payment method.
- ALL SALE ITEMS ARE FINAL.
Gift cards cannot be returned.
- Refunds are eligible only through direct contact with Echappe Dancewear at info@echappedancewear.com.
Sale Items:
- Sale items are not eligible for exchange or return unless due to a manufacturing error.
Limited Edition/Out of Stock Items:
- Exchanges are subject to stock availability. Otherwise, a valid Gift Card will be issued.
Received an Incorrect Item?:
- Contact us at info@echappedancewear.com with order details and photos of the incorrect item(s). We'll guide you through the resolution process.
Quality Guarantee:
- Contact info@echappedancewear.com with photos if you receive a defective item. We'll assess and provide a remedy according to our policies.